Client Satisfaction An HCET LearningLink Audio Conference Read more about this Nov. 4, 2003 training as they appeared in our Calendar of Events web page Order the audio recording of this entire broadcast with presentation materials now on CD-ROM for a $10 processing fee

Download the Handouts (posted Nov 03)	in PDF
Client Satisfaction Survey Staff Instructions	instruct.pdf (15k)
Client Satisfaction Surveys by Karen Sherman	Sherman.pdf (1.3Mb - large file)
Faculty
Karen Sherman, MA Executive Director Health Care Education & Training, Inc. 2346 South Lynhurst Drive, Suite A210 Indianapolis, IN 42641 317-247-9008 317-247-9055 fax ksherman@hcet.org

For More Information

• NCQA: National Committee for Quality Assurance

• CASAS Quality Assessment and Accountability Systems

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